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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Steffey

April 21, 2026

5  out of  5
rating by Josh Steffey
"I had a very pleasant experience working with Jennifer Roberts getting just the right plan that suits me! She was very knowledgeable and made the whole process a breeze."
We responded:
"Wow, thank you for the 5-star review, Josh! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Michelle Valentine

April 14, 2026

5  out of  5
rating by Michelle Valentine
"As a busy individual, Jennifer and her team always make time to connect and prioritize customer service. Turn around for requests is fast and you can always count on the entire team."
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Brooke Thomas

April 10, 2026

5  out of  5
rating by Brooke Thomas
"Kylie was easy to work with and very friendly! Highly recommend!"
We responded:
"Thank you so much Brooke, for your kind words and 5-star review! We’re thrilled to hear that Kylie provided friendly and easy service, and that you found a great price for your vehicle and renter’s insurance. Your recommendation means a lot to us! If you ever need any further assistance, we’re here to help."
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Craig Whitman

April 6, 2026

5  out of  5
rating by Craig Whitman
"Very friendly, knowledgeable and easy to deal with, promptly return your calls. Kylee went above and beyond to help"
We responded:
"Thank you for your wonderful 5-star review! We’re so glad to hear that Kylie was friendly, knowledgeable, and responsive throughout your experience. Going above and beyond for our clients is what we strive for, and your feedback means a lot to us. Please don’t hesitate to reach out if you need anything else!"
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Al St John

March 27, 2026

5  out of  5
rating by Al St John
"Polite and professional, excellent customer service. They answered all my questions immediately and at the end of the day, I’m saving money. I would recommend them to everyone."
We responded:
"Thank you Al, for your kind words and recommendation! We’re delighted to hear that you found our team polite, professional, and helpful, and that we were able to save you money. Providing excellent customer service is our top priority, so your feedback truly means a lot. Please feel free to reach out anytime! -Jennifer | 419-877-0469"
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Sally Wylie

March 6, 2026

5  out of  5
rating by Sally Wylie
"When I decided to check out State Farm while looking to change insurance companies, I called Whitehouse State Farm and Kylie Gerkin answered my call. She was very helpful and knowledgeable and actually brought to my attention that I was currently underinsured. Her patience in making sure I was understanding of all of our needs during my visit to the office. She was very detailed to get my plan right and it was very reassuring that I was making the right decision."
We responded:
"Thank you for your wonderful 5-star review Sally! We’re delighted that Kylie was able to help you with both your homeowners and vehicle insurance needs. Providing a detailed, personalized plan and ensuring you’re fully informed is very important to us. We’re also glad you experienced a quick quote turnaround within 24 hours and found it easy to reach our staff. We truly appreciate you choosing Whitehouse State Farm and look forward to continuing to serve you!"
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Levi Wonderly

February 24, 2026

5  out of  5
rating by Levi Wonderly
"Jennifer was incredibly helpful for someone like me who was very new to all of this stuff. Highly recommend her to everyone."
We responded:
"Levi, thank you for your kind words! I’m so glad I could help make things easier for you and that you felt supported. Your recommendation truly means a lot! - Jennifer "
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Lizzie Bachman

February 13, 2026

5  out of  5
rating by Lizzie Bachman
"Jenifer always haves a positive attitude, and always helps me if I have a question. Highly recommend seeing her!"
We responded:
"Lizzie, thank you so much for your kind review! I’m delighted to hear that you’ve had a positive insurance experience. Your recommendation means a lot, and I look forward to continuing to assist you! - Jennifer"
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Rylie Roberts

January 27, 2026

5  out of  5
rating by Rylie Roberts
"They are very helpful when you need anything!!"
We responded:
"Rylie, thank you for the positve feedback! - Jennifer"
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Bruce Schroeder

December 17, 2025

5  out of  5
rating by Bruce Schroeder
"Jennifer Roberts did a great job solving the problem and getting answers numerous times. Thank You Jennifer"
We responded:
"Thank you for the great review, Bruce! I’m glad I could help work through the problem and provide the answers you needed. I appreciate you sharing your experience! - Jennifer"
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Tim Schmidt

December 5, 2025

5  out of  5
rating by Tim Schmidt
"First annual review of policies. Had an incident with a deer. State Farm was very responsive and offered a quick amd fair settlement. Jennifer Roberts (agent) reviewed policies and confirmed desired coverages."
We responded:
"Thank you so much, Tim! I’m really glad to hear that we were able to take care of you quickly after your accident with the deer. It was great meeting with you for your annual review and making sure your coverages are right where you want them. I appreciate you taking the time to share your experience, and I’m always here if you need anything! - Jennifer"
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Jessica Davis

November 21, 2025

5  out of  5
rating by Jessica Davis
"Easy and fast. I appreciated that I could text alot before spending time on the phone, amazing deal and very friendly. Also love how upfront and easy it was to just get the quote and have options. Happy Kylie reached out and I could make the switch and save:)"
We responded:
"Thank you so much for the awesome review, Jessica! We’re so glad Kylie could make things simple, fast, and stress-free for you. Being able to text, compare options, and get everything set up quickly is exactly the experience we want our customers to have. We’re grateful you made the switch and thrilled to help you save on your Auto and Renters Insurance. If you ever need anything, we’re just a call or text away! - Jennifer"
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Jewel Minarcin

November 3, 2025

5  out of  5
rating by Jewel Minarcin
"I needed information about safe driving courses and replacement insurance cards. Kyle answered my questions and sent cards immediately…exactly what I needed.👍"
We responded:
"Thank you so much, Jewel! We're happy to hear Kyle was able to get you the information and replacement cards right away. Providing fast, helpful service is what we strive for, and we're glad your experience reflected that. If you ever need anything else, we're here to help! - Jennifer"
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Joshua “Dr. Emo” Peters

October 21, 2025

5  out of  5
rating by Joshua “Dr. Emo” Peters
"Kylie is amazing and took care of our needs for our new home as well as our old one. Transferred everything and made it all so seamless. Thank you!"
We responded:
"Joshua, thank you so much for your kind words! We’re thrilled to hear that Kylie made transferring your policies seamless and took great care of your needs for both your new and old home. - Jennifer"
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Don Costell

September 9, 2025

5  out of  5
rating by Don Costell
"This is the only review I've ever did in 25 years. I am impressed with Chris. Truly a great job."
We responded:
"Don, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Jennifer"
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Aaron Wilkerson

August 28, 2025

5  out of  5
rating by Aaron Wilkerson
"Having an actual agent is a huge improvement over signing up online and not having a real human contact. Kylie was extremely jovial and helpful in explaining our options and getting our policies setup. Jennifer is just as kind and incredibly knowledgeable, so she was able to consider things I hadn't. Overall, I'm very glad I switched to State Farm and wish I hadn't wasted 20+ years with Progressive. There really is a difference."
We responded:
"Aaron, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Jennifer"
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Michael Harris

August 14, 2025

5  out of  5
rating by Michael Harris
"Very kind, quick, and helpful service."
We responded:
"Thank you, Michael! I'm happy to know you found our service kind, quick, and helpful. We appreciate your feedback and are always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Whitney Peeks

June 17, 2025

5  out of  5
rating by Whitney Peeks
"Jennifer, Kylie & team have been so pleasant to work with! Call them with any insurance needs or questions :)"
We responded:
"Hi, Whitney! Thanks so much for the sweet review. I’m happy Kylie and I have been able to make things easier for you. We appreciate you taking the time to share your experience and look forward to working with you again."
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Marina

June 10, 2025

5  out of  5
rating by Marina
"Very friendly, professional, and made sure all my needs were met, I would definitely recommend Jennifer Roberts for your insurance needs."
We responded:
"Thank you, Marina! I'm happy to know that you found our service friendly and professional. It's wonderful to hear that we met all your needs. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
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Patricia D'Amato

June 5, 2025

5  out of  5
rating by Patricia D'Amato
"It is my pleasure to give State Farm Insurance in Whitehouse. Ohio a 5 STAR review. We changed insurance companies because our previous our premiums became ridiculously high. State Farm not only gave us the same coverage with lower premiums but included many perks at no extra charge. One of the most important and unexpected perks was an agent named Kylie who went above and beyond...EXCELLENT service! She is knowledgeable, personable, and compassionate. Kylie made sure we understood everything and answered all our questions with a smile and an infectious laugh that made me want to take her home. I've called her with several inane questions and she never loses that natural patience that comes from integrity and a kind heart. Excellent company...excellent employees. If you are looking for a new/replacement insurance company, stop looking!"
We responded:
"Thank you, Patricia, for your wonderful review! I'm so happy to hear that Kylie provided you with such exceptional service and that you found our offerings beneficial. We strive to make sure our customers feel valued and well-informed. If there's anything else we can do for you, just let us know!"
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David Collins

June 4, 2025

5  out of  5
rating by David Collins
"I highly recommend this team! Chris helped me switch over my home and auto insurance. He was very professional and had all the answers I needed to make it a quick and easy process."
We responded:
"Thank you for your review, David! I'm happy to hear that Chris was able to assist you with switching your insurance smoothly. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Akira Mosley

May 12, 2025

5  out of  5
rating by Akira Mosley
"Great office!"
We responded:
"Thank you, Akira! I'm glad you think our office is great. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Roosevelt Woodard

April 18, 2025

5  out of  5
rating by Roosevelt Woodard
"They are kind a sincere they are great at their jobs.Jennifer and her team."
We responded:
"Thank you, Roosevelt, for your feedback! I’m glad to hear that you find our team kind and sincere. Jennifer and the team are dedicated to providing great service, and your words are appreciated. If you have any questions or need assistance, feel free to reach out."
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Ramona Poles

April 8, 2025

5  out of  5
rating by Ramona Poles
"I highly recommend Jennifer and her team. Kylie assisted me with my insurance needs. She was very professional and knowledgeable and assisted me with getting affordable rates. They have been great with following up with me to ensure all of my insurance needs are met."
We responded:
"Thanks so much for your wonderful review, Ramona! It makes my day hearing that Kylie was able to help you with your insurance needs and provide you with cost-effective rates. We always aim to make sure our customers are well taken care of, and I appreciate you recognizing our efforts to follow up and ensure everything is in place."
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Lacie Buehrer

February 21, 2025

5  out of  5
rating by Lacie Buehrer
"Kylie was very helpful. She got my car insurance set up in no time. She also explained everything very well, and followed up with me."
We responded:
"Thank you, Lacie, for your wonderful feedback! I'm delighted to hear that Kylie was able to assist you efficiently with your insurance and provide clear explanations. Her dedication to following up is truly appreciated. If you need further assistance, feel free to reach out to our office anytime. We're here to help!"